Verifying Toll-Free Numbers and Preventing SMS Blocking: Action Required

Verifying Toll-Free Numbers

If you use toll free numbers, you will need to verify the numbers to get faster processing after April 1, 2023. Further guidance on the verification process can be found in the following article:
https://support.twilio.com/hc/en-us/articles/5377174717595-Toll-Free-Message-Verification-for-US-Canada

Preventing SMS Blocking

In an effort to curtail the prevalence of spam in text messaging, phone carriers such as AT&T and Verizon have implemented measures to block messages containing email addresses, URLs, and shortened URLs that do not belong to a registered domain associated with your organization.

To enable the inclusion of these items in your messages, it will be necessary to establish an organization and register the appropriate domains for the email address, URL, and shortened URL If email or URLs are not utilized in your messaging, setting up an organization will not be necessary.

For instructions on establishing an organization and registering domains, please refer to the following article:
https://www.twilio.com/docs/messaging/how-to-configure-link-shortening

Feel free to reach out to PCR Educator Support at support@pcreducator.com if you have any questions.
 

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