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Posted March 12, 2021
Voiding Returned Customer Payment
1. Navigate to Finance > AR > Customer Receipts and find the original customer receipt.
2. Go to Details.
3. Select Void NSF.  
4. If you want to charge additional fees: 
    - Enter Bank Fee if applicable.  This section can be populated if your payment processor or bank charges a fee for the returned payments.  This process will result in a Journal Entry that credits xxx and debits … .
    - Click Next to enter a finance charge that you want the customer to pay the school for the returned payment.
5.  Click Next to void the customer receipt.

This process will:

1. Generate a journal entry for the fee the school needs to pay the payment processor. 
2. Generate a customer invoice for the fee the school charges the customer.
3. Void the receipt.  
 
Update

Streamlined Selector and Widget Configuration

1 min read · Updated April 26, 2026

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